Frequently Asked Questions
How do I place an order?
We endeavour to make the ordering process as simple as possible for you. To order a product, you must first click on the item you are interested in purchasing and a page with information detailing the specifications of the product will be displayed, along with price and weight details. Click the 'Add To Bag' button to add the product to your shopping basket.
Much like shopping in a regular store, your shopping cart allows you to safely keep your items held waiting for you while you continue browsing for other products to add.
Whenever you add an order to your cart you will be taken directly over to the cart, which will display a listing of the products you have chosen and a total price before any shipping costs have been added. You can access your shopping cart at any time by clicking the box at the top right-hand side of the website.
When you have finished adding all of the items you wish to buy to your shopping cart, you may click on the 'Checkout' button to begin the submission of your order. You will be greeted with a page requiring your email address and password if you are already a registered customer or you are given the option to "sign up" if you are a new customer. Once you have entered all your details to register your account you will be taken to the checkout page. Please ensure that you verify the information you supply in the relevant fields, and always check that the details you are submitting are correct. You may specify a delivery address if it is different to the billing address. Select whether you want to pay via Paypal or secure payment with a card.
Click To confirm the order. Fill out the payment page selecting your type of card, entering your card details and address once more. Once you have confirmed the payment, the details provided will be checked and verified. You will receive an email confirming your order shortly after. Your order will now be with us, ready to be processed!
What is my 'Shopping Bag' and how do I use it?
Think of your shopping basket as an online version of a real shopping trolley that you would use whenever you go to the store to buy Food.
Just like a real shopping cart, you can add items, remove them.
To add an item to your shopping bag simply click on 'Add To Bag' and you will be taken immediately to your cart. Here you can make adjustments to any products you may have chosen, and can remove any that you added by mistake. You can then either checkout or continue shopping. If you want to access your shopping bag without adding a product simply click the box at the top right hand corner of the page.
How secure are my credit card details?
We pride ourselves on a second-to-none security system, as provided by the world-renowned Barclays Bank which uses military-standard 128-bit Secure Socket Layer technology to ensure that your personal information is transferred to us safely.
How do I know if you have received my order?
As soon as you place your order you will receive an order confirmation email at the email address you specified. This email will contain a summary of the products you ordered, the total cost and includes an order number which you can quote if you have any queries regarding the status of your order.You will receive a further email as soon as your order has been dispatched, indicating the order is now on its way to you.
How long will it take to process my order?
The length of time an order takes to be processed is dependant on how your details pass through our system. Whenever a customer places a Credit/Debit card or PayPal order, the information is rigorously checked to ensure maximum security and prevent potential fraud. Your bank will may require security checks to validate your purchase. If all of the details are correctly matched and verified, your order will be processed as soon as possible. If there are any issues, a member of staff may be required to look into the situation and may contact you to verify some details.
Can I cancel my order?
Providing you contact us before your order is dispatched and ideally as soon as possible after making the order, you should be able to cancel your order without a problem.
To do this, email or phone us with your order number to hand. If the order is still being processed, we will cancel the order for you. If it has already been dispatched there is nothing we can do. You may refer to our returns policy for the next stage.
Can I track my package?
Tracking details will be supplied in your dispatch email.
How is my order packaged?
All of our orders are sent in discreet packaging; typically plain envelopes or brown boxes. There is no reference to the website featured on the package.
I think my package is lost, what can I do?
Compensation is available on most delivery methods. If you feel that your package has been lost in the postal system, please contact us and one of our customer support advisors will help you work with the courier that was transporting your package to deal with the matter further.
How do I know that you are a legitimate business?
Our business was established in 1974, we are a running jewellery shop based in London and our shop address and phone number with google map is located in our contact page.
Customers are more than welcome to come direct to our shop to view and buy our stock and our customer service team will be more than happy to be contacted by phone or email.
How long will it take you to answer my email?
We endeavour to respond to any emails we have been sent within 24 hours. Due to the large volume of emails we receive on a daily basis, a response may sometimes take a little longer to come back to you but we do answer any emails we receive as soon as possible. Please rest assured that we read every single email we receive.
How come your prices are so reasonable?
We have been trading in jewellery and watches for 30 years and buy stock in large quantities at auctions and from the public. We are always looking for great deal so that in turn we can pass that on to our customers. We are always looking for unique and varied items and that we can offer our customers a fantastic range at superb, affordable prices.
Why haven't I received my order confirmation/dispatch emails?
Whenever you place an order with us, a confirmation email is sent to you with details of the order you have made. As soon as your order is processed and dispatched, a second confirmation email is sent to you indicating that your order is now in its way to you. If you have not received these emails, it is possible they may have been caught in your spam mail folder. It is advisable to look through your spam mail and see if your confirmation emails have appeared there, as you can then make adjustments to ensure that they come through to you without issue in the future.
It is also possible that there may have been some sort of error with your confirmation emails not reaching you, either because of server issues or problems in transit. If in doubt as to the status of your order, try logging in to your account and looking at order status or give us a call.