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Privacy Policy

Privacy and Data Policy

Our contact details

Name:       Hatton Jewellers Ltd

Address:  29 Hatton Wall, Hatton Garden, Farringdon, London, EC1N 8JJ

Phone:      02075372270

E-mail:      [email protected]

 

The type of personal information we collect

We currently collect and process the following information:

  • Personal identifiers, contacts and characteristics (for example, name and contact details)

 

How do we get personal information and why do we have it

 

Most of the personal information we process is provided to us directly by you for one of the following reasons:

  • We use it to process orders correctly and allow shipments to be processed accurately.
  • It is used to create invoices with the correct names for the consumer.
  • If you have opted in for marketing, we provide you with offers and information on the updates we as a company have.

 

Under the UK General Data Protection Regulation (UK GDPR), the lawful bases we rely on for processing this information are:

  • We have a contractual obligation.
  • We have a legal obligation.

 

How do we get personal information and why do we have it

 

Your information is securely stored.

 

We keep private and sensitive information for the required period based on the warranty of the product purchased with us. We will then dispose of your private and sensitive information by wiping the archived sales every new financial year.

 

Your Data Protection rights

 

Under data protection law, you have rights including:

  • Your right of access - You have the right to ask us for copies of your personal information.
  • Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
  • Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances.
  • Your right to restriction of processing - You have the right to request us to restrict the processing of your personal information in certain circumstances.
  • Your right to object to processing - You have the right to object to the processing of your personal information in certain circumstances.
  • Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

 

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

 

Please contact us at any of the following if you wish to make a request: 

  • Via email: [email protected]
  • Via phone: 0207 537 2270
  • Via post: 29 Hatton Wall, Hatton Garden, Farringdon, London, EC1N 8JJ

 

How to Complain

 

If you have any concerns about our use of your personal information, you can make a complaint to us at:

  • Via email: [email protected]
  • Via phone: 0207 537 2270
  • Via post: 29 Hatton Wall, Hatton Garden, Farringdon, London, EC1N 8JJ

 

You can also complain to the ICO if you are unhappy with how we have used your data.

The ICO’s address:

Information Commissioner's Office 

Wycliffe House 

Water Lane

Wilmslow

Cheshire

SK9 5AF

 

Helpline number: 0303 123 1113

ICO website: https://ww.ico.org.uk

 

Hatton-Jewellers.com makes a commitment to protecting your privacy and promises only to use information collected about you in accordance with the Data Protection Act 1998. When you place an Order, we may ask you for certain information and you may submit personal data to Hatton-Jewellers.com (for example your name, phone number, postal address, email address, contact and bank / credit card details). We may also record which products you are interested in and which products you purchase as well as customer traffic patterns and site use. This information will be kept securely in accordance with our internal security policy and may be used to: process your order provide you with an up to date, efficient, and reliable service help fraud prevention i.e. we check card details with our credit agency and reserve the right to refuse orders on that basis (your credit rating can be checked for a nominal fee with chosen credit agencies open and run your account administer prize draws, promotions and services provide a more personal shopping experience. By making an order and submitting your data you agree to this use. We will never collect sensitive information about you without your explicit consent.

 

Marketing Communications

 

If you have ordered products from the Hatton-Jewellers.com web site before it is possible that we have this information already and it is being used to contact you about offers, events, items or related activities that you may find useful. If you are an existing customer we will continue to keep you informed unless you tell us not to. If you are a new customer we will give you the choice (for example once you have placed an order) whether or not you want us to contact you about future offers, events, services and new products or related activities that you may find useful. We will not bombard you with emails, but we'd like to keep you informed of the developments on Hatton-Jewellers.com. By giving your mobile, you agree to future sms, services and promotions. We do not sell, trade or rent your personal information to other companies. Hatton-Jewellers.com will not send you any marketing emails or pass your information on to third parties unless you give us your consent, or unless we have it already.

 

Cookies

 

In Order to improve our service and Hatton-Jewellers.com we may use a device known as a 'cookie'. Cookies are a means by which information relating to your Internet activity (such as whether you have visited Hatton-Jewellers.com before) is recorded on your hard drive and used by us to improve Hatton-Jewellers.com and the products and services available to you. If you do not wish for us to use cookies when you use Hatton-Jewellers.com please adjust your Internet browser settings to notaccept cookies. Your computer's help file should tell you how to do this.

 

Your Privacy

 

If you have any questions or comments about privacy or the Hatton-Jewellers.com privacy policy, or if you already have submitted information that you do not wish us to have or if you think that Hatton-Jewellers.com has cookies or data about you that you don't want us to use or that is incorrect please contact us at and the information will be corrected as soon as possible or removed from our database as you request.