Our Price Match Promise
Our price-match promise means that if you find an identical product to the one we have advertised at a cheaper price we will match the price subject to the conditions below.
- The item is identical to ours in weight, colour, and brand.
- The retailer is a registered VAT company.
- The price must be clearly stated on the competitor website and the competitor in question must have a showroom where viewing on the product is possible. (The same as what Hatton Jewellers Offers)
- The matching product must be in stock and available for immediate purchase with delivery within 1-2 days (The same as what Hatton Jewellers Offers)
- It will take up to 48 hours to verify the price match, once verified your purchase must be made within 7 days.
To apply for the price match
Please send us an email to “[email protected] with the following details:
The item code of our product that you are enquiring about.
The direct URL (weblink) to the product that you are using as a reference to obtain the price match.
We will check then check the details provided and respond within 48 hours.
Price match does not apply on items that have already purchased.
Terms & Conditions
- For the Hatton Jewellers Price Match Promise to apply, the product must be identical (i.e. same brand, weight, style, colour and finish), not damaged, not pre-owned, and sold directly through UK VAT register retailer.
- The Hatton Jewellers Price Match Promise cannot be used in conjunction with any other promotion, or discount offers.
- The Hatton Jewellers Price Match Promise is only available on products thatare currently held in stock by the competitor, available for purchase immediately(for delivery within 1-2 days). It excludes products that must be ordered, or which specify a delivery time of longer than 2 days.
- The Hatton Jewellers Price Match Promise is not available to corporate customers. We reserve the right to restrict our Price Promise on each item to one per customer.
- Credit is not available on Price Match Promise purchases.
- Hatton Jewellers Price Match Promise will not apply if the selected retailer is in administration or closing down.
- Hatton Jewellers Price Match Promise cannot be used on orders placed using LMG Insurance credit cards.
- Hatton Jewellers Price Match Promise cannot be used to match online-only retailers. A retailer must have a physical high street store to be eligible for price matching.
- Hatton Jewellers Price Match Promise does not apply on items that have already purchased.