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Returns Policy

Refunds

  • We believe that you will be delighted with your product but there may be occasions where you feel it necessary to return an item. We aim to keep the process as simple as possible. These terms do not affect your statutory rights.
  • We will try to attend to all returns as soon as practically possible.
  • For the reasons of hygiene, we are unable to accept returns of any items, which have been used or worn, unless faulty.

Unwanted Products

  • Our policy is to ensure that you are satisfied every time you place an order with Hatton Jewellers. If you are unhappy with an item when you receive it or if you simply change your mind please return it, with the despatch note, unused, having taken reasonable care of it and complete with packaging and all components, for a full refund within14 working days.
  • We will make the refund directly to the credit/debit card or PayPal account used to place the original order within 14 days or earlier once we have inspected the returned item and are satisfied that it has been returned to us in the condition it was in when delivered to you.
  • You will only have to pay for the return postage of the products, which must be by registered post.
  • We do not refund original postage or return postage if the free postage option was chosen at original checkout.

Faulty Products

  • We try to select and package the products as well as possible to ensure they arrive in good condition. However, if a product arrives damaged or with defects, or is not what you ordered, we will replace it free of charge or provide a full refund as appropriate, if you return the product to us at the postal address below within 14 days of receipt, by registered post.
  • In these circumstances, we will also pay you the cost of the return postage. Please obtain a proof of posting certificate from your Post Office to enable us to process the refund for your return postage costs.
  • You will only have to pay for the return postage of the Products.
  • For help with items later than 14 days after your initial purchase please email us for more information.
  • This does not affect your Statutory Rights.

Returning Unwanted or Faulty Products

  • Please contact us by email enquiries@hatton-jewellers.com to inform us of your wish to return products.
  • We may allocate you with a returns code which should be included with the package to improve processing of your return.
  • You will be responsible for the returned products until they reach us, so please use a secure delivery method which requires a signature upon receipt.
  • Please return to: Hatton Jewellers, 8 Market Square, Chrisp Street, London, E14 6AQ.