WE ARE OPEN & ORDERS ARE CONTINUING TO BE DELIVERED AS NORMAL WE ARE OPEN & ORDERS ARE CONTINUING TO BE DELIVERED AS NORMAL
search
My Cart£0.00
Call Us +44 (0)207 537 2270
My Cart£0.00
My Cart£0.00
Navigation
  • FREE UK DELIVERY - Including Next Day
  • 0% INTEREST-FREE CREDIT - Available
  • WORLDWIDE DELIVERY - Available

Product was successfully added to your shopping cart.

Returns/Exchange Policy

  • We believe that you will be delighted with your product but there may be occasions where you feel it necessary to return an item. We aim to keep the process as simple as possible. These terms do not affect your statutory rights.

  • For the reasons of hygiene, we are unable to accept returns of any items, which have been used or worn, unless faulty.

  • Refunds can be requested within 14 days (strictly within the right timeline after delivery time, we operate an automated system) of receiving the item, and exchanged within 21 days of receiving. If you choose to exchange your item outside of the 14-day refund policy, a refund will not be offered for the exchanged item. 

  • Our promise to replace the item or refund your money does not apply to faults or damages caused by accident, neglect, or misuse. 

  • The buyer is responsible for the cost of return postage and any taxes or additional fees of returning the product. For UK orders strongly recommend sending items back either using 'Royal Mail' Special Delivery' using the correct insured service, or similar courier service with adequate insurance so that you are covered for any loss. Hatton Jewellers are not liable for the item if it gets lost on route back to us. 

  • When a refund is made to a credit or debit card or via PayPal it may not show up in your account straight away as the clearing banks take time to process the refund. Typically this can take up to 7 working days but varies depending on your own bank. If you would like further clarification on the timescales involved, please contact your card issuer.

  • Items priced £350 and above, as of 04.02.2020 will hold a tag with the logo HJ on them attached. (we refer to this tag either as a tag, or security tag or label). Please note that if the tag is removed for any reason the item is non-refundable. Every piece of jewellery is examined by a team of specialists before being dispatched, during this process a security tag with the initials HJ, is attached to every item above £350. If for any reason an item priced above £350, does not arrive with a tag, you should email us to let us know to the email address: sales@hatton-jewellers.com. Items returned without tags, or removed tags are non-refundable.

  • Before returning a product you must contact us via email to the following email address returns@hatton-jewellers.com. A return needs to be approved via email before being sent back to us. If we receive random items we reserve the right to not process the return and/or contact you. We will not send the item to its return address at the expense of Hatton Jewellers Limited.

  • Please return to Hatton Jewellers, 29 Hatton Wall, Hatton Garden, Farringdon, London, EC1N 8JJ.

The Terms & Conditions of our returns policy can be found on the following link https://www.hatton-jewellers.com/terms-and-conditions/