My Cart£0.00
Call Us +44 (0)207 537 2270
My Cart£0.00
My Cart£0.00
  • FREE UK DELIVERY - Including Next Day
  • 0% INTEREST-FREE CREDIT - Available

Product was successfully added to your shopping cart.

Terms & Conditions

Please read the following carefully. Your use of the website and purchase of products (or services) from us means that you agree to these terms and conditions.


Shopping with


You can order products in the following ways:


  • Online via this website.
  • By visiting our shop:

    Hatton Jewellers
    29 Hatton Wall, Hatton Garden
    Farringdon, London
    EC1N 8JJ
    United Kingdom
  • We do accept payment through PayPal invoice and bank transfer. We cannot take payments over the phone.


When you place an order for a product in any of the ways described above ("Order") you are offering to buy it for the price stated, subject to these terms.

When you place your order online we will send you an email to confirm that we have received it. This email confirmation will be produced automatically so that you have confirmation of your order details. The fact that you receive an automatic confirmation does not necessarily mean that we will be able to meet your order.

Once we have sent the confirmation email we will then check availability and contact you with a further email. If the product is available and the details of the order are correct, this email will be deemed an acceptance and will specify delivery details and confirm the price of the products purchased.

If the product is not available we will also let you know by email. may cancel any sale and not supply products if it is reasonable to do so and may change or discontinue the availability of products at any time at its sole discretion. If an order is cancelled, any payment made for the products will be refunded in full. This does not affect your statutory rights.

All new orders are deemed separate and each is treated individually.




The price for each product is shown on and includes V.A.T. We always try to make sure that the prices on are accurate but errors may occur. If we discover an error in the pricing of the products in your order we will inform you as soon as possible using the contact details you supply us with. We will then give you the option of reconfirming your order at the correct price or cancelling it. (If we are unable to reach you we will treat the order as cancelled). If an order is cancelled, any payment made for the products will be refunded in full.

You will be notified of the delivery costs automatically before you submit your credit card details, based on the delivery address you specify. Prices are quoted on in GBP - outside the United Kingdom your credit card company should exchange the amount charged to the currency of your country at the current rate  Please note that both charges and refunds are in GBP and cannot be held responsible for any loss due to exchange rate fluctuations.

Customers are responsible for Import Duty/Tax in their respective countries. Unfortunately, we cannot advise you what these costs will be, please consult your local customs office for more information. If an item is bought during a sale, you will be refunded the sale price.




You must pay for your order before it is delivered. You can do so by Credit Card, Debit Card, Bank Transfer, Paypal, arranged Finance or Layaway.


Credit Card


Orders may be processed online, using a credit card (VISA, MasterCard, American Express) or debit card (Visa and Mastercard debit cards only). We aim to debit money from your account within one working day after receiving your order. To ensure that shopping online is secure, your credit/debit card details will be encrypted to minimise the possibility of someone being able to read them as they are sent over the Internet. Your credit card company may also do security checks to confirm it is you making the order. All order details and invoices will be sent to the credit card billing address. Your order will appear on your statement as 'Hatton Jewellers Ltd".




We try to keep as up to date as possible but cannot guarantee that any particular product will always be available. If we can't supply a product you will not be charged for it and we will refund to the card used to purchase. All offers are available while stocks last. If we are unable to supply a product you have ordered, we will notify you as soon as we can after receiving your order. If this happens, you may cancel your order and we will refund you the money you have paid for it, or have the opportunity to choose an alternative / similar item.


Delivery delivers to most international destinations. You will be notified of the delivery costs automatically before you submit your credit card details. If your order is made online but you do not pay by credit card, or if you order in any other way, please contact us for details of the delivery charges prior to ordering. aims to deliver products within 1-2 Working days within the United Kingdom and 5-10 days for International destinations. in most circumstances, however, each product has a link on the product page stating the estimated delivery time for that product and you should refer to these for more details about delivery times.

Orders are despatched either by "Royal Mail 1st Class recorded" or "Royal Mail Special Delivery" for UK destinations and "Royal Mail International Signed for" delivery for International destinations. All the services we use require a signature so please specify an address where someone will be able to sign for your products. We will make every effort to deliver within the time stated on but we will not be liable for any loss caused to you by late delivery. If the products are not delivered within the estimated delivery time which we quote, please contact us by telephone or email and we will try and ensure that you receive your order as quickly as possible, or if you wish you may cancel your order and we will refund the money you have paid. Please note that while items sent by Royal Mail International Signed For usually arrive within 5-10 working days, some parcels may take longer to be delivered.

Products ordered from outside of the UK are classed as an international order and delivery may be subject to import duties and taxes which are applied when the shipment reaches the destination. We have no control over these charges and we cannot predict their amount. The buyer is responsible for payment of any such import duties and taxes. Please contact your local customs office for further information before placing your order. You must comply with all applicable laws and regulations of the country for which the Products are destined. We will not be liable or responsible if you break any such law.

We cannot refund until goods are returned or declared lost. If declared lost by Royal Mail, we will send a replacement out if possible or fully refund. Please order from with enough lead-time to prevent any loss or disappointment resulting from the delivery time as we cannot be responsible for this. If goods returned to us as not called for, we reserve the right to charge for re-delivery. This does not affect your statutory rights as a consumer. does not give you any right or interest in any copyright or intellectual property rights in any product nor the right to copy them. The copyright in and the content of all the software, web site and pages relating to the web site is owned by or licensed to Hatton Jewellers Limited, unless otherwise specified and may not be used, copied or altered without our expressed consent. Copyright extends to the design, look and feel of, all photographs on it and its marketing materials. You may use for private and personal non-commercial use only - i.e. to view, copy and print portions of for the sole purpose of placing orders. The materials on may not be used for any other purpose. does not make any warranty or representation in respect of any other trademark and the trademarks of the brands featured on


Privacy and Data Policy makes a commitment to protecting your privacy and promises only to use information collected about you in accordance with the Data Protection Act 1998. When you place an Order, we may ask you for certain information and you may submit personal data to (for example your name, phone number, postal address, email address, contact and bank/credit card details). We may also record which products you are interested in and which products you purchase as well as customer traffic patterns and site use. This information will be kept securely in accordance with our internal security policy and may be used to: process your order provide you with an up to date, efficient, and reliable service help fraud prevention i.e. we check card details with our credit agency and reserve the right to refuse orders on that basis (your credit rating can be checked for a nominal fee with chosen credit agencies open and run your account administer prize draws, promotions and services provide a more personal shopping experience. By making an order and submitting your data you agree to this use. We will never collect sensitive information about you without your explicit consent.


Marketing Communications


If you have ordered products from the web site before, it is possible that we have this information already and it is being used to contact you about offers, events, items or related activities that you may find useful. If you choose the option to live chat with our support agents and select the "I agree to terms & conditions" tickbox, we may use your email address for future marketing campaigns and updates on the latest offers, events or related activities that you may find useful.  If you are an existing customer we will continue to keep you informed unless you tell us not to. If you are a new customer we will give you the choice (for example once you have placed an order) whether or not you want us to contact you about future offers, events, services and new products or related activities that you may find useful. We will not bombard you with emails, but we'd like to keep you informed of the developments on If you are a Finance applicant and select the "I have read and accepted the Terms & Conditions" tickbox, we may use your information for future marketing campaigns and updates on the latest offers, events or related activities that you may find useful.  By giving your mobile, you agree to future SMS, services and promotions. We do not sell, trade or rent your personal information to other companies. will not send you any marketing emails or pass your information on to third parties unless you give us your consent.




In order to improve our service and, we may use a device known as a 'cookie'. Cookies are a means by which information relating to your Internet activity (such as whether you have visited before) is recorded on your hard drive and used by us to improve and the products and services available to you. If you do not wish for us to use cookies when you use please adjust your Internet browser settings to not accept cookies. Your computer's help file should tell you how to do this.


Your Privacy


If you have any questions or comments about privacy or the privacy policy, or if you already have submitted information that you do not wish us to have or if you think that has cookies or data about you that you don't want us to use or that is incorrect please contact us at and the information will be corrected as soon as possible or removed from our database at your request.




We believe that you will be delighted with your product but there may be occasions where you feel it necessary to return an item. We aim to keep the process as simple as possible. These terms do not affect your statutory rights. We will try to attend to all returns as soon as practically possible.

If you would like to return your item, please contact us within 14 days of receipt of the item

For the reasons of hygiene, we are unable to accept returns of any items, which have been used or worn, unless faulty.

If you purchase an 'off the shelf' item from our website you are entitled to receive a full refund (unless stated otherwise) if you change your mind and contact us within 14 days from receiving the item. 

If you purchase an item in-store, you do not have the right to a refund but we offer a 14-day exchange policy if the item is unworn and uncustomised.

We strongly recommend sending items back to us using 'Royal Mail' Special Delivery' as it ensures you for any loss. Hatton Jewellers are not liable for the item if it gets lost on route back to us. 

Once the item is received we process refunds the same day, unless they are received on Saturdays where you will be refunded on the following Monday. 

Once processed refunds can take up to 5 working days to show in your account depending on your Bank. Once we have processed the refund there is nothing more we can do, if your account balance hasn't been credited please contact your bank.

You are responsible for the return postage when sending items back to us unless they are faulty and in need of repair or refund due to a fault with the item. 

Please send items back with all paperwork sent with the item initially and in the same condition as sent out to you. Your item will be inspected on arrival and we will contact you with any issues if we see them. 

Tagged items - If you receive an item that has a tag on but you wish to return it, the tag MUST be intact for a full refund to be approved. If your tag is removed the item is deemed as non-refundable. 

If you do not follow our instructions on the items you purchase, we are not held accountable, e.g. hanging pendants on chains not appropriate for pendants, swimming/showering with the jewellery on, pulling the items thus causing the links to snap, using visible excessive force which may cause damage to the jewellery. In all the above cases, if the jewellery is damaged, we will not be held accountable. 

Custom Orders

Made to order: in the event of a cancellation of any made to order custom products, Hatton Jewellers Ltd deem these items non-refundable.

Layaway Returns

Layaways are done through PayPal invoice. 

All deposits are non-refundable if you change your mind after receiving the item you are entitled to a credit for the amount paid.

You can use your credit for up to 12 months from the date of receipt.


Faulty Products

We try to select and package the products as well as possible to ensure they arrive in good condition. However, if a product arrives damaged or with defects, or is not what you ordered, we will replace it free of charge or provide a full refund as appropriate, if you return the product to us at the postal address below within 14 days of receipt, by registered post. In these circumstances, we will also pay you the cost of the return postage.

Please obtain a proof of posting receipt from your Post Office to enable us to process the refund for your return postage costs. For help with items later than 14 days after your initial purchase please email us for more information.

This does not affect your Statutory Rights.


Returning Unwanted or Faulty Products


Please contact us by email to inform us of your wish to return products. We may allocate you with a returns code which should be included with the package to improve the processing of your return. We may also advise you how to send the item back to us. Please use a secure delivery method which requires a signature upon receipt and return to:


Hatton Jewellers
29 Hatton Wall
Hatton Garden
Farringdon, London,
United Kingdom


You are responsible for the returned products until they reach us. Responsibilities has tried to make the descriptions (including all pictures) of the products as accurate as possible but you should check the dimensions stated on or contact us for exact sizes. shall insure ordered products at their retail value whilst being delivered to you. Please check the delivered products as soon as possible on receipt as we will not cover any subsequent loss or destruction. will provide its services with reasonable skill and care but does not give any guarantees, warranties or representations in respect of any other person's services. Because of the nature of the Internet provides and maintains on an "as is", "as available" basis and makes no promise that use of will be uninterrupted or entirely error-free. We are not responsible to you if we are unable to provide our Internet services for any reason beyond our control. Our website contains links to other websites which are not under the control of and are not maintained by us. These links are provided for your convenience only and we are not responsible for the content of those sites.You will be responsible for any breach of these terms by you and if you use in breach of these terms you will be liable to and will reimburse for any loss or damage caused as a result.These terms above shall not limit any rights you might have as a consumer that may not be excluded under applicable law nor shall they exclude or limit`s liability for death or personal injury resulting from its negligence nor any fraudulent representation. will not be liable in any amount for failure to perform any obligation under this agreement if such failure is caused by the occurrence of any unforeseen event beyond its reasonable control including without limitation Internet outages, communications outages, fire, flood, war or act of nature. Please read the instructions, manuals and other user documentation that comes with your products carefully. is not involved in the manufacture of products and will not advise on their use or operation or the manufacturer's guidelines. You are urged to use all products safely and in accordance with the manufacturer's guidelines.These terms do not affect your statutory rights as a consumer, which are available to you.Subject as aforesaid, to the maximum extent permitted by law, excludes liability for any loss or damage of any kind howsoever arising, including without limitation any direct, indirect or consequential loss whether or not such arises out of any problem you notify to and shall have no liability to pay any money by way of compensation, including without limitation all liability in relation to: any incorrect or inaccurate information on any interruptions to or delays in updating the infringement by any person of any Intellectual Property Rights of any third party caused by their use of or any product purchased through any loss or damage resulting from your use or the inability to use the web site or resulting from unauthorised access to, or alteration of your transmissions or data in circumstances which are beyond our controlany loss of profit, wasted expenditure, corruption or destruction of data or any other loss which does not directly result from something we have done wrong any amount or kind of loss or damage due to viruses or other malicious software that may infect a user's computer equipment, software, data or other property caused by persons accessing, using or downloading., or from transmissions via emails or attachments received from or its licensees and affiliates the availability, quality, content or nature of the other sites on the Internet that are owned and operated by third parties ("External Sites") to which link and web sites located on or through any External Site nor for any transactions involving External Sites (including as to 'cookies', personal data, confidential information, or purchases of domain names or other services). You should contact the site administrator or webmaster for those External Sites if you have any concerns regarding such links, web site or transactions; all representations, warranties, conditions and other terms which but for this notice would have effect. Generally may refuse you access to the web site at any time if we consider it necessary. may also terminate this agreement and immediately remove, cancel or suspend access to and use of upon breach of any part of these Terms whatsoever. Termination shall be without prejudice to's other rights. acts as principal on its own account and not as an agent for you or any other person. If does not enforce any provision of this agreement such will not be considered a continuing waiver. In the event that any part of these terms is held to be unenforceable, such part will at's option be construed as far as possible to reflect the parties' intentions and the remainder of the provisions will remain in full force and effect. These terms constitute the full agreement between you and and may only be amended in writing. They apply to the exclusion of all other terms or conditions of contract proposed.Since we are aiming at a global market, we cannot guarantee that it accords with local laws of any other countries (though we will try to make sure it does).Use of and these terms are subject to the laws of United Kingdom and the jurisdiction of the United Kingdom Courts.


Reaching Us


If you would like help when ordering, information about a product, a request for a product or if you would just like to provide us with feedback on our service, please email us at

 You can also contact us:

 by telephoning +44 (0)207 537 2270

Between 9.00am to 5.30pm GMT/UTC, Monday to Saturday is a service of Hatton Jewellers Limited
Address: Hatton Jewellers
29 Hatton Wall 
Hatton Garden 
Farringdon, London
United Kingdom